Solutions To Common Hotline Challenges: Phone, Chat, Text, Scheduling, Reporting and Burnout

Do survivors reaching out to your agency experience difficulty reaching your advocates due to bad call quality, dropped calls, or long hold times? Do you have to fix mistakes by your answering service? Do they sometimes send calls to the wrong volunteer or staff member? Would you like to offer chat and text, but can't find a good option that prioritizes privacy and is easy to use? There are solutions! We'll go over common challenges that DV hotlines face, and share what we've seen work at agencies across the country.